Returns & Exchanges

At dot.cards, we stand by the quality of our electronic solutions and offer a 30-day return window for all hardware. If you are not completely satisfied with your purchase, we provide a streamlined process for returns and technical exchanges.

1

Initiate Request

Log into your account portal or contact our support team with your order number to request a Return Merchandise Authorization (RMA).

2

Prepare Hardware

Securely pack the device in its original packaging, ensuring all cables, manuals, and accessories are included to qualify for a full refund.

3

Ship Item

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 7 business days.

4

Processing & Refund

Once our technicians inspect the hardware to confirm its condition, your refund will be issued to your original payment method within 5-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing